The Reflections story

About Us

Reflections Management & Care is committed to providing the highest quality care and support to our senior community.

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A care professional supporting an older adult

Knowledge, advocacy, connection

How We Support You

At Reflections Management & Care, we have the knowledge and experience to assist families with long-term care arrangements, everyday issues, and senior care advocacy.

Get the Help You Need

What We Do Best

  1. 01

    We offer referrals to medical services, legal and financial services, home care, and many other community resources.

  2. 02

    We act as a connecting bridge between the client, their family members and supporting services that are offered in the Central New York area.

  3. 03

    We coordinate all the services and keep in touch with verbal and written reports so the family members are always informed about their loved one.

  4. 04

    If relocation becomes necessary, we assist with moving , visiting regularly afterwards, and making sure the client’s interests and safety is in mind.

Experience with heart

Meet the Reflections Team

Lindsay Kratzer

Owner and founder

Lindsay Kratzer

MS, CDP, CMD, CMDCP, CDSGF

Lindsay Kratzer, MS, CMC, CDP, CMDCP, CDSGF is the Founder and Owner of Reflections Management & Care, Reflections Home Care Registry, and Reflections Memory Cafe—organizations dedicated to empowering older adults and their families throughout Central New York and the Finger Lakes. With over two decades of experience in aging services, Lindsay specializes in helping individuals maintain independence while providing thoughtful, long-term solutions for families navigating the complexities of aging.

lindsay@reflectionscny.com

Read Lindsay’s full biography

In April 2026, Lindsay expanded her impact by becoming the owner of Aging Well Rochester, continuing its trusted legacy as Aging Well Rochester, a Division of Reflections Management & Care. This transition reflects her commitment to preserving the strong foundation built within the Rochester community while enhancing access to compassionate, coordinated care.

Lindsay holds a Bachelor of Science in Psychology, a Master of Science in Psychology with a specialization in Counseling, and a Certificate in Gerontology. She is a Certified Dementia Practitioner (CDP), Certified Montessori Dementia Care Professional (CMDCP), and Certified Dementia Support Group Facilitator (CDSGF). These advanced credentials reflect her dedication to providing compassionate, evidence-based care—particularly for individuals living with dementia and their families.

Her professional contributions extend well beyond her practice. Lindsay serves as a Unit Leader for the Aging Life Care Association (ALCA), is an active member of the New York Board of Education for ALCA, and contributes to the National Conference Planning Committee. She is also the founder of the Central New York chapter of the Case Management Society of America (CMSA), further demonstrating her commitment to strengthening the professional community and advancing standards of care.

Lindsay’s passion for connection and community is evident through initiatives such as the Reflections Memory Cafe, a welcoming, stigma-free environment where individuals experiencing memory changes and their care partners can come together for support, education, and engagement.

Throughout her career, Lindsay has been recognized for her leadership, advocacy, and meaningful impact within the community. One of her most honorable recognitions was being named the 2026 Remarkable Woman of Central New York, reflecting her dedication to service and her unwavering commitment to making a difference in the lives of others.

Inspired by a close bond with her grandparents, Lindsay’s passion for senior care has been the driving force behind her life’s work. She lives in Baldwinsville, New York, with her husband and two sons, where she values time with her family while remaining deeply committed to the individuals and communities she serves.

At the heart of Lindsay’s work is a simple philosophy: Where compassion leads, care follows.

Aging Life Care Association MemberNACCM CertificationNCCDPCase Management Society of America
Barbara Wicks

Barbara Wicks

Care Manager

barbara@reflectionscny.comExt. 703

About Barbara

Barbara is a Care Manager who earned her MSW with a Gerontology Certificate from Syracuse University in 2002. In her previous roles, she worked in both facilities and homecare as a social worker in hopes of making others’ lives better. She is a proud member of the Holistic Care Committee, and is a ‘Train the Trainer’ for the Alzheimer’s Association. When Barbara isn’t at work advocating for our clients she spends her free time camping, cycling, gardening, reading, and spending time with her husband of over 40 years, three children, and seven grandchildren.

Lorri Lansing, R.N.

Lorri Lansing, R.N.

R.N. Care Manager

lorri@reflectionscny.comExt. 706

About Lorri

Lorri has been a professional in the medical field for over 25 years, having completed her RN Degree from Pomeroy College of Nursing in 1998. After graduating, Lorri practiced in a variety of fields, including: psychiatric care, family medical practices, and in-home care. Her main goal throughout her work experience has been that of keeping folks living their best and healthiest lives, regardless of where they call home. In her free time, Lorri enjoys cooking, going for walks, visiting the beach, and spending lots of time with her kids, grandson, and her dog Loretta.

Tanya Thompson

Tanya Thompson

Care Manager

tanya@reflectionscny.comExt. 702

About Tanya

Tanya earned her Bachelors in Social Work from Keuka College. Immediately following the completion of her degree, she began working as a case manager, specifically working with individuals who possess a variety of abilities throughout CNY. In her time off from her role as a Care Manager, Tanya appreciates spending time with her children.

Jennifer Majesky-Pike

Jennifer Majesky-Pike

Client Service Coordinator Supervisor, CMDCP, CDSG

Jennifermp@reflectionscny.comExt. 707

About Jennifer

Jennifer has been working in the human services field for over 13 years. Completing her Bachelor’s Degree from Nazareth College, she immediately started her career working as a Child and Family Advocate and Case Manager in the community. She transitioned to working as a Case Manager/Care Coordinator with individuals with varying abilities. When Jennifer is not helping others, she enjoys spending time with her husband, two children, and her pets.

Kaleigh Anastasi

Kaleigh Anastasi

Care Manager

kaleigh@reflectionscny.comExt. 701

About Kaleigh

Kaleigh is a Care Manager who received her undergraduate degree in Psychology from Elmira College and went on to obtain her MSW from Syracuse University. She has worked with the developmentally disabled and for the past 10 years, has worked with the elderly population, ensuring they have the resources in place to keep them living in their homes as independent as possible. Kaleigh enjoys collaboratively working with clients and their families, meeting them where they are in the process, and assisting with any care management task. When she is not working, Kaleigh enjoys spending time with her husband, their two children, and yellow lab.

Dianna Sager

Dianna Sager

Recreation Specialist

About Dianna

Dianna Sager, our Recreation Specialist, brings over a decade of experience in serving the community, particularly clients with Dementia/Alzheimer’s and traumatic brain injuries. Known for her exceptional ability to motivate and stimulate clients by engaging them in hobbies and interests, Dianna has become an invaluable asset to our team. Outside of her professional life, she cherishes spending time with her husband, children, and grandchildren, where she continues to spread joy and warmth. Her commitment to enhancing the lives of those she works with is evident both in and out of the workplace.

Clifford “Skip” Collins

Clifford “Skip” Collins

Community Relations Manager

skip@reflectionscny.comExt. 708

About Clifford

Skip was born and raised in Central New York and brings more than 30 years of experience in senior services, with a strong focus on community engagement and connection.

Throughout his career, Skip has built meaningful relationships with healthcare professionals, community organizations, and service providers to help strengthen the network of support available to older adults. He is known for his approachable nature and his ability to bring people together—creating connections that enhance collaboration and improve access to care and resources within the community.

Skip is deeply committed to ensuring individuals have access to thoughtful, person-centered support. He has extensive experience in dementia and Alzheimer’s care and is passionate about promoting dignity, understanding, and awareness across the broader community.

He has also played a role in supporting educational opportunities for emerging healthcare professionals, helping to foster a more informed and compassionate approach to aging services.

His dedication to the field has been recognized through national honors celebrating his leadership and advocacy for older adults.

When he is not working within the community, Skip enjoys spending time with friends, traveling, cooking, and staying active with his three energetic dogs.

Cheryl Metz

Cheryl Metz

Client Care Coordinator

cheryl@reflectionscny.comExt. 705

About Cheryl

Cheryl brings more than 10 years of experience in care management and a genuine passion for helping individuals and families navigate their care needs. She is a hands-on professional who enjoys identifying solutions, coordinating resources, and helping others move forward when situations feel complicated or overwhelming.

Known for her strong attention to detail, follow-through, and problem-solving abilities, Cheryl approaches each situation with compassion, patience, and determination. She also holds an associate degree in Paralegal Studies, which has strengthened her research skills, organizational abilities, and confidence in navigating complex systems and important documentation.

Cheryl believes that compassion, integrity, advocacy, and strong relationships are essential to providing meaningful support. She is committed to listening carefully, understanding each person’s individual circumstances, and helping clients and families achieve positive outcomes.

Outside of work, Cheryl enjoys spending time with her family and grandchildren, camping, traveling, and creating lasting memories with the people she loves.

Older adults sharing a reassuring moment

A clear next step

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